Oklahoma City Area Bank Customers - Computerized Phone Calls SCAM

Oklahoma City area bank customers are being warned about scammers trying to gain access to their personal banking information through computerized telephone calls. FROM STAFF REPORTS • Published: August 15, 2013.

The Oklahoma Bankers Association is warning Oklahoma City area residents to be leery of computerized telephone calls seeking personal account information.

Customers of several metro banks have received calls informing them that their debit cards have been suspended. The calls then ask for their account and personal identification numbers.

“Banks are not going to ask for that because they have those numbers,” said Elaine Dodd, the association's vice president.

Dodd said she heard from three area banks Tuesday in about two hours as customers received robocalls “with a vengeance.”

She warned customers not to give out any personal information, even if the calls appear to have originated in the area.

Technology allows scammers to mask the source of their calls.

Dodd also warned customers that signing up for the state or federal do-not-call lists will not protect them from scammers' calls. She said fraudsters based overseas are not concerned about domestic laws.

Internet Solutions - NetTeller - Phishing Emails

We are receiving reports of phishing emails being sent from what appears to be a NetTeller email address customer _service @cm.netteller.com with the subject line of NetTeller Watch Notice. These are bogus emails trying to get customers to click on the embedded NetTeller access link. These emails are not coming from NetTeller. Should you receive an email, do NOT click on the link. It is recommended to permanently delete the email.

Better Business Bureau Issues Nationwide Scam Warning

The Better Business Bureau (BBB) has issued a nationwide warning about a new scam claiming that President Obama will pay consumers’ utility bills through a federal program.

How the Scam Works:
Consumers are being contacted via telephone, fliers, social media and text messages and various other means with claims that President Obama is providing credits or applying payment to utility bills.
To receive the money, scammers claim to need the consumer’s Social Security Number (SSN), financial institution routing number and account number. In return, the consumers are given a fraudulent financial institution routing number to use in order to pay their utility bills through an automated telephone service.
The payment service initially seems to accept the payment but then declines it within a few days of finding the banking information to be invalid. The consumer’s bill has not been paid and his/her SSN and personal financial information have been compromised.

Helpful Tips:
The BBB offers the following tips to help consumers avoid becoming victim of this scam:

  • Never provide your SSN, credit card number or banking information to anyone who calls you, regardless of whom they claim to be representing.
  • If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up and call the customer service number on your utility bill.
  • Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or reported a problem. Also, ask the employee for proper identification.


Think safety first, always. Do not give in to high pressure tactics for information over the phone or in person.

Visa Check Card Alert

Debit Card fraud continues to be a growing and serious issue. Despite existing security measures cards are being compromised at an alarming rate. Grand Bank strongly encourages you to review your account daily for any unauthorized transactions and contact us immediately in the event that unauthorized transactions are discovered.

Please be aware that because of a large number of reported fraudulent transactions some transactions in the following states could be declined for your protection:

Texas, Illinois, Pennsylvania, California, Florida, North Carolina and New York

Additionally most International Transactions, with the exception of on site PIN Based Transactions have been blocked.

If you discover fraudulent transactions or have questions pertaining to your Visa Check Card please contact us during regular business hours at (918) 491-9700 or toll free at (866) 865-3300.

For compromised, lost or stolen cards discovered after normal business hours please call (800) 791-2525 immediately.


Phishing Alert!

In the past we have been notified of a scam in which customers and non-customers of Grand Bank were sent an email asking to update their personal information via a link that will take the user to a site that is not Grand Bank's site.

Please know that Grand Bank will never send you an email asking for your personal information. If you receive an email asking you to provide personal and/or sensitive information, do not click on any link and do not send the information. Even if the website and/or email appear genuine – do not continue.

If you have any questions please call our Deposit Operations group at 918.491.9700 or Toll Free at 866.477.3340

Tips for Preventing Fraud